4. Terms of Service
Last updated: Today
Welcome to Veliora Melbourne.
These Terms of Service apply when you visit velioramelbourne.com or purchase from our website. By using our website or placing an order, you agree to these terms.
Online store terms
By using this website, you confirm that you are legally permitted to make purchases online or have permission from a parent or guardian.
You must not use our website or products for any unlawful or unauthorised purpose.
Product information
We aim to present product descriptions, colours, sizing, images and other details as accurately as possible.
Colours may appear slightly different depending on your device, screen settings and lighting. Please check the product information and size guide before ordering.
We may update product information, prices and availability. Changes will not affect an order that has already been accepted, except where there is an obvious error or another lawful reason.
Pricing
Prices are displayed on our website in the currency shown at checkout.
We may correct obvious pricing, product information or availability errors. When an order is affected, we may contact you to confirm the correct details or cancel the affected item and provide a refund.
Orders
When placing an order, you agree to provide accurate and complete contact, billing and shipping information.
After ordering, you will receive an email confirmation. This confirms that we have received your order but does not necessarily mean it has been accepted.
An order may be delayed, declined or cancelled due to:
- Payment problems
- Incorrect customer or address details
- Suspected fraud
- Product availability
- Obvious pricing or listing errors
- Unusual order activity
When we cancel a paid order, the relevant payment will be refunded to the original payment method.
Shipping
Shipping and processing times are estimates and may be affected by circumstances outside our control.
Some orders may be shipped directly by suppliers or fulfilment partners, including partners located overseas.
Please read our Shipping Policy for information about processing, delivery, tracking and shipping arrangements.
Returns and refunds
Returns, exchanges and refunds are handled according to our Returns and Refund Policy.
Nothing in these terms excludes or limits rights available under the Australian Consumer Law. Businesses selling to Australian customers must comply with consumer guarantees and cannot use store policies to override those rights.
Payments
We accept the secure payment methods shown at checkout, which may include:
- Credit card
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Account information
You agree to keep your billing, shipping and contact information accurate and up to date.
When you create an account, you are responsible for protecting your login details and for activity carried out through your account.
Website content
Content on this website, including text, branding, logos, graphics, photographs, product information and layout, is owned by or licensed to Veliora Melbourne or its content providers.
You may not reproduce, distribute, modify or commercially use this content without written permission, except where permitted by law.
Prohibited use
You must not use our website:
- For unlawful purposes
- To violate laws or regulations
- To infringe intellectual property or privacy rights
- To transmit viruses, malware or harmful code
- To collect information about others without permission
- To interfere with the security or operation of the website
- To submit false, fraudulent or misleading information
We may restrict access to the website where reasonably necessary to protect customers, our business or the website.
Third-party services and links
Our website may use or link to services operated by third parties, including payment, shipping and social media services.
Third-party services have their own terms and privacy practices. Veliora Melbourne is not responsible for content or services operated independently by those third parties.
Website availability
We aim to keep the website available and accurate, but we cannot guarantee that access will always be uninterrupted or error-free.
We may temporarily change, suspend or restrict parts of the website for maintenance, security or operational reasons.
Limitation of liability
To the maximum extent permitted by law, Veliora Melbourne is not responsible for indirect or consequential loss caused by the use of, or inability to use, our website.
This section does not exclude or restrict any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Changes to these terms
We may update these Terms of Service when our business, website or legal obligations change.
Updated terms will be published on this page with a revised date. Changes will not remove rights you already have relating to an existing order.
Standard-form consumer terms must be clear and must not contain unfair provisions that create a significant imbalance and cause harm.
Contact us
For questions about these Terms of Service, contact:
Veliora Melbourne
Email: info@velioramelbourne.com
Website: velioramelbourne.com