9. FAQ Policy Page
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days. Delivery times are estimates and may vary due to busy periods or carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers, including suppliers located overseas and in China.
This helps reduce unnecessary handling and allows orders to be processed more efficiently.
Do you offer free shipping?
Yes, we offer free standard shipping across Australia.
Do you offer returns?
Yes, Veliora Melbourne offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and clear photos if the item is damaged, faulty or incorrect.
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
The approved return address may be located overseas, including China. This does not limit your rights under the Australian Consumer Law.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed to the original payment method.
Your bank or payment provider may require additional processing time.
What if my item is faulty or incorrect?
Contact us as soon as possible at:
Include your order number, a description of the issue and clear photos. We will review the situation and explain the next steps.