1. Shipping Policy
Shipping Policy
Last updated: Today
At Veliora Melbourne, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through velioramelbourne.com.
Order processing time
After placing your order, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare it for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may be affected by carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
In some cases, Veliora Melbourne ships products directly from our trusted suppliers.
Instead of sending an item to us first and then forwarding it to you, the item may be shipped directly from the supplier. This helps reduce unnecessary handling and allows your order to begin its journey sooner.
Some parcels may therefore be shipped directly from overseas, including from China.
Shipping carriers
We offer free standard shipping across Australia.
Depending on the product, supplier location and delivery address, orders may be shipped with Australia Post, local delivery partners or international shipping partners.
When tracking is available, the tracking details will be emailed to you after your order has been dispatched.
Shipping costs
Standard shipping is free for orders delivered within Australia, unless stated otherwise at checkout.
Incorrect shipping details
Please check that your shipping details are correct before placing your order.
When you notice an error, contact us as soon as possible at:
We will do our best to help. However, once an order has been processed or dispatched, we may not be able to change the delivery address.
Delayed orders
When your order has not arrived within the expected delivery timeframe, contact us at:
Please include your name, order number and the email address used to place the order. We will review the order and help you with the next steps.
Lost or missing parcels
When tracking shows that your parcel has been delivered but you have not received it, please first check with:
- Other members of your household
- Your neighbours
- Your local post office
- The delivery carrier
When you still cannot locate the parcel, contact us at:
We will review the situation and assist where possible.
Questions
For questions about shipping, contact us at: