3. Privacy Policy
Last updated: Today
At Veliora Melbourne, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit or make a purchase through velioramelbourne.com.
Information we collect
When you visit our website, contact us or place an order, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and delivery details
- Payment confirmation details
- Messages sent to customer care
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your cart
- Marketing preferences
We only collect information reasonably necessary to operate our store, process orders and provide our services.
How we use your information
We may use your information to:
- Process and fulfil orders
- Send order confirmations, tracking and delivery updates
- Respond to customer care requests
- Manage returns, refunds and exchanges
- Prevent fraud and security issues
- Improve our website and shopping experience
- Send marketing emails when you have subscribed
- Meet legal, accounting and tax obligations
Shopify
Our store is hosted by Shopify, which provides the ecommerce platform used to operate our website and process orders.
Your information may be processed and stored through Shopify’s systems, applications and service providers. Shopify provides privacy tools for merchants, but Veliora Melbourne remains responsible for ensuring that its privacy settings and policy reflect how the store actually handles customer information.
Payments
Payments are processed through secure third-party payment providers.
Veliora Melbourne does not store your complete credit card details. Depending on the payment method selected, your payment may be processed through credit card networks, Apple Pay, Google Pay, Shop Pay, PayPal or another payment service available at checkout.
Sharing your information
We may share information with trusted service providers where necessary to operate our store, including:
- Shopify
- Payment providers
- Shipping carriers
- Suppliers and fulfilment partners
- Customer care systems
- Email marketing providers
- Analytics and advertising services, where enabled
- Professional or legal advisers when required
We only share information needed to provide our services, process orders, protect our business or meet legal obligations.
Overseas suppliers and service providers
Some orders may be fulfilled directly by overseas suppliers, including suppliers located in China.
To process and deliver these orders, we may share information such as your name, shipping address, contact details and order information with the relevant supplier or fulfilment provider.
Other service providers may also process information outside Australia, depending on the services used.
Marketing emails
When you subscribe to our mailing list, we may send you information about new arrivals, offers, sales and store updates.
You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting:
Unsubscribing from marketing does not stop essential messages relating to existing orders.
Cookies and similar technologies
Our website may use cookies, pixels and similar technologies to:
- Operate the website and checkout
- Remember your preferences
- Measure website traffic and performance
- Understand how visitors use the website
- Support advertising, where enabled
You can manage cookies through your browser or the cookie settings displayed on our website. Disabling certain cookies may affect how the website functions.
Data security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data retention
We keep personal information only for as long as reasonably necessary to:
- Provide our services
- Process and manage orders
- Maintain business records
- Resolve disputes
- Meet legal, accounting and tax obligations
When information is no longer required, we may delete or de-identify it where appropriate.
Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct inaccurate or outdated information.
The Australian Privacy Principles address access, correction, security, retention and overseas disclosure of personal information for organisations covered by the Privacy Act.
To make a request, email:
We may need to verify your identity before completing a request.
Privacy complaints
When you have a concern about how we have handled your personal information, contact us with details of the issue.
We will review your complaint and respond within a reasonable period. A privacy policy for an organisation covered by the Australian Privacy Principles should explain how privacy complaints can be made and handled.
Third-party links
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of those websites. Please review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, legal obligations or privacy practices change.
The updated version will be published on this page with a revised date.
Contact us
For privacy questions, requests or complaints, contact:
Veliora Melbourne
Email: info@velioramelbourne.com
Website: velioramelbourne.com